Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the Da Vegas online gambling service available at https://devegas.bet (the "Website") and your use of all games and services offered on it. These Terms are effective from 6 November 2025 and apply to players located in Great Britain who access Da Vegas via devegas.bet.

By opening an account, depositing funds, placing wagers or otherwise using the Website, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, Bonus Policy, Responsible Gaming Policy and any other policies referenced in or accessible through the Website.

Definitions

For the purposes of these Terms, the following definitions apply:

Operator means AG Communications Limited, a limited company based in Malta, which operates Da Vegas on the Aspire Global platform under UK Gambling Commission account number 39483 for customers in Great Britain.
Brand or Da Vegas means the online casino brand made available to players in Great Britain through the Da Vegas service at devegas.bet.
Website means the online gambling site accessible at https://devegas.bet, any sub-pages and any mobile or app versions that provide access to Da Vegas in Great Britain.
User, you or Player means any natural person who registers or attempts to register an account on the Website or who uses any of its services.
Account means a personal online gambling account opened and maintained by a Player on the Website in accordance with these Terms.
Services means casino games, slots, live dealer games, promotions, bonuses and any other gambling or ancillary services made available on the Website.
Game means any casino, slot, live casino or other gambling product offered on the Website, whether provided directly by the Operator or via third-party game providers.
Bet or Wager means any sum of money staked by you on a Game through your Account, whether using real money or, where expressly permitted, bonus funds.
Bonus, Promotion or Offer means any form of promotional value (including bonus money, free spins, free bets or cashback) granted to you by the Operator, subject to specific terms and wagering requirements.
Bonus Funds means any funds or free spins credited to your Account under a Bonus, which may be subject to wagering requirements and restrictions before they can be converted to withdrawable cash.
Real Money Balance means deposits made by you into your Account and any winnings derived from such deposits, excluding Bonus Funds and associated winnings until wagering requirements are met.
KYC or Know Your Customer means the identity, age, residence, affordability and source of funds checks carried out by the Operator in accordance with UK law and the UK Gambling Commission's Licence Conditions and Codes of Practice ("LCCP").
AML means anti-money laundering and counter-terrorist financing obligations applicable to the Operator under UK and EU/EEA legislation and regulatory guidance.
Self-Exclusion means a facility that allows you to request suspension of your access to gambling services for a minimum period, including through the national GAMSTOP self-exclusion scheme.
ADR means an independent Alternative Dispute Resolution body approved by the UK Gambling Commission to consider certain unresolved disputes between consumers and operators; for Da Vegas, this is the Independent Betting Adjudication Service ("IBAS").
Business Day means any day other than a Saturday, Sunday or public holiday in England and Wales.

Account Registration

Eligibility and Age Verification

Minimum age: You must be at least 18 years old to open an Account and use the Services. The Website is intended only for adults who are legally permitted to gamble in Great Britain under the Gambling Act 2005 and related legislation.
Location: These Terms apply only to Players physically located in Great Britain (England, Scotland, Wales). If you are outside Great Britain, you must not register or use Da Vegas at devegas.bet. Separate terms may apply to any international sites operated under an MGA licence.
Verification: The Operator is legally obliged to verify your age and identity before allowing you to gamble or withdraw funds. You agree to provide accurate, complete and up-to-date information and documentation when requested.

Registration Process

Account creation: To register, you must complete the online registration form on the Website, providing at least your full legal name, date of birth, residential address, email address, chosen login credentials and other requested information.
Email and contact confirmation: You may be required to verify your email address and, where applicable, your mobile number via confirmation links or codes sent to you.
Acceptance of Terms: By ticking the relevant box and completing registration, you confirm that you have read and accept these Terms, the Privacy Policy, Bonus Policy, Responsible Gaming Policy and any game- or promotion-specific rules.
Single account: You are permitted to hold only one Account with the Operator for Da Vegas at devegas.bet. Opening multiple accounts, whether under your own name or that of third parties, is strictly prohibited and may result in suspension, closure and forfeiture of bonuses and winnings.

KYC, Affordability and Ongoing Checks

Mandatory checks: The Operator will carry out KYC, AML, fraud, affordability and source of funds checks in line with the LCCP and regulatory expectations. You may be asked to provide documents such as a passport or ID card, proof of address, payment method statements and supporting evidence of income or wealth.
Timing of checks: Checks may occur at registration, before your first deposit, before withdrawals, upon reaching certain deposit or loss thresholds, or any other time deemed necessary. During checks, your Account may be temporarily restricted (for example, preventing further deposits or withdrawals).
Failure to provide information: If you do not provide required information or documents, or if they cannot be satisfactorily verified, the Operator may refuse to open your Account, restrict your access, suspend or close your Account and, where required by law, retain or return funds in accordance with regulatory obligations.

Account Security and User Obligations

Accurate information: You must ensure all information provided at registration and thereafter is truthful, accurate and kept up to date. Use of false identities, third-party payment methods or impersonation is prohibited.
Login credentials: You are responsible for keeping your username, password and any security information confidential. You must not share your Account with any other person or allow any third party to access or use your Account.
Unauthorised use: If you suspect that your Account has been compromised or accessed without your authorisation, you must immediately change your password and notify customer support via the contact options available on the Website.
Responsible use: You agree to use the Website for personal entertainment purposes only, not on behalf of any business or for any unlawful, fraudulent or prohibited activity.

Betting & Gameplay Rules

General Gameplay

Game rules: Each Game is governed by its specific rules and pay-tables, which are accessible within the Game interface. In the event of any inconsistency between these Terms and specific Game rules, the Game rules prevail for the relevant Game.
Currency: Unless otherwise stated, all Bets on the Website are placed and settled in pounds sterling (GBP).
RNG fairness: Outcomes of non-live Games are determined by certified random number generators (RNGs) provided by the Operator or its third-party suppliers, in accordance with UK technical standards and testing requirements.

Placing Bets

Availability of funds: You may place Bets only using funds that are available in your Real Money Balance or, where explicitly permitted, your Bonus Funds. Bets placed in excess of your available balance will not be accepted.
Minimum and maximum stakes: Each Game may have minimum and maximum stake limits displayed in the Game interface. The Operator may also apply overall daily, weekly or monthly limits for regulatory or responsible gambling reasons.
Bet confirmation: A Bet is deemed placed and accepted when it appears in the Operator's systems and is confirmed in the Game interface or transaction history. Once accepted, Bets cannot ordinarily be cancelled or changed.
Disconnections: If you are disconnected from the Website during a Bet, the outcome will be determined by the Game's rules. In many cases the Bet will complete in the background and any result will be credited to your balance; in others, the Bet may be rolled back and the stake returned.

Void Bets, Malfunctions and Errors

Obvious errors: If, due to a technical fault, misconfiguration, human error or third-party malfunction, a Game displays incorrect odds, pay-tables, results, graphical representations or balance information, the Operator reserves the right to declare such Bets void and to correct the balance to what it would have been without the error.
Game malfunction: In the event of Game malfunction or failure of the underlying RNG or live feed, all affected Bets may be voided and stakes refunded, or the Bet may be restored to its correct state, in line with technical standards and Game rules.
Third-party providers: Many Games are provided by third-party suppliers. The Operator is not responsible for any delay or failure caused by such providers, subject always to your statutory rights.

Conduct in Live Casino and Chats

Respectful behaviour: You must treat live dealers, other players and staff with respect. Abusive, threatening, harassing, defamatory, racist, sexist, discriminatory or otherwise offensive language or behaviour in chat functions or elsewhere is strictly prohibited.
No collusion or cheating: You must not engage in collusion with other players, use bots, auto-play software or any device or technique that confers an unfair advantage or manipulates the outcome of Games.
Language: Chat facilities, where available, are primarily for English-language communication. The Operator may remove content or restrict chat access at its discretion.
Sanctions: Breach of conduct rules may result in warnings, suspension of chat privileges, cancellation of Bets, forfeiture of Bonus Funds, Account suspension or closure, and reporting to relevant authorities.

Bonus Terms

General Bonus Conditions

Separate Bonus Policy: Detailed rules for promotions offered on Da Vegas are set out in the Bonus Policy and specific promotional terms, which form part of these Terms. Where there is a conflict between these Terms and a promotion-specific rule, the promotion-specific rule prevails for that offer.
Eligibility: Bonuses are generally available only to newly registered or selected existing Players from Great Britain, using Da Vegas at devegas.bet, and who meet minimum deposit and other criteria specified in each offer.
Transparency: Key significant terms (including wagering requirements, time limits, game restrictions, maximum win caps and eligibility criteria) will be clearly displayed in promotional materials in line with UK advertising and consumer protection rules.

Activation, Wagering and Time Limits

Activation: To activate a Bonus, you may need to opt in, enter a promo code or make a qualifying deposit or Bet as described in the promotion. If you do not meet the specified criteria within the stated period, the Bonus may not be credited.
Wagering requirements: Unless otherwise stated, Bonus Funds and any winnings derived from them are subject to wagering requirements, meaning you must stake a specified multiple of the Bonus (and, where applicable, the deposit) before Bonus Funds are converted to withdrawable cash. Wagering requirements and eligible Games will be clearly indicated for each promotion.
Timeframes: Bonuses and associated wagering requirements must normally be completed within a stated period (for example, 7, 14 or 30 days) from the time the Bonus is credited. Unused Bonuses and any associated winnings that have not met wagering requirements within the timeframe may be removed.
Real money first: Typically, Real Money Balance is staked before Bonus Funds, unless stated otherwise in the Bonus terms. Further details are provided in the Bonus Policy.

Game Restrictions and Prohibited Actions

Game contribution: Different Games may contribute differently to wagering requirements (for example, slots may contribute 100%, while table games or live casino may contribute a lower percentage or be excluded). The contribution table for each promotion will be specified in the Bonus terms.
Stake limits: Certain promotions may limit the maximum stake permitted per Bet while wagering a Bonus. Stakes above that maximum may be excluded from wagering progress and can result in Bonus removal or winnings forfeiture.
Bonus abuse: The following conduct is considered Bonus abuse and is prohibited: opening multiple Accounts to claim repeated offers; colluding with other Players; placing low-risk or hedge Bets to meet wagering; deliberately delaying Game rounds; or exploiting obvious errors in promotional configuration.
Consequences of abuse: In cases of suspected Bonus abuse, fraud or breach of Bonus terms, the Operator may remove Bonuses and associated winnings, adjust balances, close Accounts and, where appropriate, withhold funds in line with regulatory obligations.

Combining Promotions

One offer at a time: Unless expressly permitted, only one active Welcome Bonus or first-time deposit offer may be redeemed per Player, household, IP address, device or payment method.
Concurrent offers: Certain retention or reload promotions may be used while other long-term offers are active, but only where this is clearly stated in the promotional terms. In the event of conflict, the Operator may determine the order in which Bonuses are applied and completed.
Cashback and VIP rewards: Cashback or loyalty rewards may be subject to separate wagering or withdrawal conditions; such conditions will be clearly communicated in advance.

Payments & Withdrawals

Deposit Methods and Limits

Payment methods: Deposits may be made using debit cards, selected e-wallets, bank transfers and other methods made available on the Website from time to time. For Players in Great Britain, credit cards must not be used for gambling transactions, in line with UK law.
Crypto assets: While crypto-related payment methods are mentioned for general industry purposes, the Operator does not currently offer crypto-currency deposits or withdrawals for Da Vegas customers in Great Britain under these Terms.
Limits: Minimum and maximum deposit amounts per transaction and per period will be displayed in the cashier section. The Operator may adjust limits for individual Players based on risk assessments, affordability checks or responsible gambling considerations.
Fees: The Operator aims not to charge deposit fees; however, certain third-party providers (such as banks or e-wallets) may impose their own charges. You are responsible for any such fees.

Withdrawals and Processing Times

General rules: You may request withdrawals of available Real Money Balance, subject to verification, security checks and compliance with Bonus terms. Withdrawals will generally be processed via the same method used to deposit, where feasible.
Verification and KYC: In line with regulatory expectations and considering historical feedback about document-heavy checks, you acknowledge that the Operator may require full completion of KYC, AML, affordability and source of funds checks before processing withdrawals. Failure to provide requested documents may result in delays or refusal of withdrawals.
Processing times: The Operator endeavours to review and process withdrawal requests within a reasonable timeframe (for example, within a few Business Days), but actual times may vary due to volume, verification requirements and third-party payment processing. During peak periods, processing times may be longer.
Withdrawal limits: Per-transaction, daily, weekly or monthly withdrawal limits may apply and will be stated in the cashier section or in specific promotional terms. The Operator may adjust limits to comply with regulatory requirements or risk management policies.

Refunds, Chargebacks and Returned Bets

Irreversibility of Bets: Once a Bet has been accepted and the Game has started, you generally cannot request a refund of the stake, except where the Bet is voided due to error, malfunction or other circumstances described in these Terms.
Chargebacks: You must not request chargebacks or otherwise reverse valid deposits. If a chargeback occurs, the Operator may suspend or close your Account, cancel Bets, recover any Bonuses or winnings derived from the disputed deposit and take legal action where appropriate.
Refunds of deposits: In exceptional circumstances and at the Operator's discretion, a deposit may be refunded without play, subject to due diligence checks and deduction of any costs reasonably incurred.

Dormant and Closed Accounts

Dormant accounts: If you do not log in to your Account for an extended period (for example, 12 months), the Operator may classify your Account as dormant, subject to applicable legal requirements and any fees or procedures notified on the Website.
Balances on closure: Subject to AML and regulatory obligations, any remaining Real Money Balance on a closed Account will generally be returned to you via an appropriate payment method. Funds may be retained or remitted to authorities where required by law.

Limitation of Liability

Operator's Obligations

Regulated operation: The Operator is licensed and regulated by the UK Gambling Commission under account number 39483 for remote gambling in Great Britain and is required to operate in accordance with the LCCP and applicable technical standards.
Fairness and accuracy: The Operator will take reasonable steps to ensure that Games operate fairly, results are generated and recorded correctly, and that balances and transaction histories displayed in your Account are accurate.
Security: The Operator will employ reasonable technical and organisational measures to protect your data and Account from unauthorised access, in line with industry standards.

Exclusions and Limitations

Technical failures and interruptions: To the maximum extent permitted by law, the Operator is not liable for losses or damages arising from downtime, technical failures, delays, network interruptions, bugs, viruses, distributed denial-of-service attacks or any defects in software or hardware not wholly within its control.
Third-party services: The Operator is not responsible for acts or omissions of third-party service providers, including payment processors, internet service providers, device manufacturers or game suppliers, except where liability cannot be excluded under applicable law.
Indirect and consequential loss: The Operator will not be liable for any indirect or consequential loss or damage, including loss of profits, business, goodwill, data or opportunity, arising out of your use of the Website or Services.
Maximum liability: Subject to non-excludable statutory rights, the Operator's aggregate liability to you for any claim arising out of these Terms, the Website or the Services (whether in contract, tort, negligence or otherwise) shall not exceed the greater of: (i) the amount of the Bet or transaction from which the liability directly arose; or (ii) the total amount of deposits made by you into your Account in the six months preceding the incident giving rise to the claim.
Consumer rights: Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights as a consumer.

Intellectual Property Rights

Ownership: All content on the Website, including text, graphics, logos, icons, images, audio, video, software, Game titles, user interfaces and back-end systems, is owned by the Operator, its group companies, licensors or third-party providers and is protected by copyright, trade mark and other intellectual property laws.
Limited licence: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for your personal, non-commercial entertainment purposes only, in accordance with these Terms.
Prohibited uses: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, transmit, display, perform, publish, license, create derivative works from, or otherwise exploit any part of the Website or content without prior written consent from the Operator or the relevant rights holder.
Trade marks: The Da Vegas name, logos and associated branding, together with trade marks of third-party game providers, are protected trade marks. You may not use such marks without prior written permission.

Privacy & Data Protection

Privacy Policy: Your personal data is collected, processed and stored in accordance with the Operator's Privacy Policy, which forms part of these Terms and is available via the Website.
Legal basis: Data processing is carried out under the UK General Data Protection Regulation and the Data Protection Act 2018, for purposes including account management, provision of Services, compliance with legal and regulatory obligations (such as KYC, AML and responsible gambling), and legitimate business interests.
Your rights: You have rights in relation to your personal data, including rights of access, rectification, restriction, objection and, in some cases, erasure, subject to legal and regulatory retention obligations. Details are provided in the Privacy Policy.
External policies: Historical or related privacy notices for Da Vegas may also be accessible via legacy legal pages (for example, on davegas.co.uk), but for Players using Da Vegas at devegas.bet, the Privacy Policy referenced on devegas.bet is the applicable document.

Changes to Terms

Right to update: The Operator may amend these Terms from time to time, for example to reflect changes in law, regulatory guidance, industry practice, product features or internal policies.
Notification: Material changes will, where practicable, be notified to you in advance via one or more of the following: email, account message, prominent banner or pop-up on the Website, or during the login or deposit process.
Effective date of changes: Updated Terms will specify an effective date. Continued use of the Website or Services after that date constitutes your acceptance of the updated Terms.
If you do not agree: If you do not agree to any updated Terms, you must cease using the Website, stop placing Bets and close your Account in accordance with the procedures set out herein. Any remaining Real Money Balance will be handled in line with these Terms and applicable regulation.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

Grounds for action: The Operator may suspend or close your Account, and/or void or withhold Bets or winnings, where it reasonably suspects or confirms: breach of these Terms; underage gambling; multiple or shared Accounts; Bonus abuse or fraud; money laundering or terrorist financing; problem gambling or self-exclusion; use of stolen or unauthorised payment methods; abusive behaviour; or any other activity that is illegal or harmful to the Operator, other Players or the integrity of the Services.
Regulatory obligations: Actions may also be taken to comply with regulatory directions, responsible gambling duties, court orders, law enforcement requests or other legal obligations.
Effect of suspension: During suspension, you may be unable to deposit, withdraw or place Bets. The Operator may review your Account and request further information before deciding whether to restore access or proceed to closure.

Player-Initiated Closure and Self-Exclusion

Voluntary closure: You may request that your Account be closed at any time via the tools provided on the Website or by contacting customer support. Subject to verification and regulatory obligations, any remaining Real Money Balance will ordinarily be returned to you.
Self-exclusion: If you are concerned about your gambling, you may request self-exclusion for a fixed period or indefinitely using the tools on the Website or by enrolling with GAMSTOP (the national online self-exclusion scheme) at https://gamstop.co.uk/. Self-exclusion will be implemented in accordance with regulatory requirements.
Effect of self-exclusion: During a self-exclusion period, you must not attempt to open new Accounts or circumvent the exclusion. The Operator will take reasonable steps to prevent such attempts but cannot be held responsible where you deliberately provide incorrect or misleading information.

Treatment of Funds on Termination

Return of balances: On closure of your Account (whether by you or the Operator), any remaining Real Money Balance will usually be returned via an appropriate payment method, subject to KYC, AML and regulatory requirements.
Forfeiture: Where closure or suspension is linked to serious breach, fraud, money laundering, underage gambling or other unlawful activity, the Operator may be obliged to withhold or confiscate funds, including winnings, and may remit them to the relevant authorities, in accordance with applicable law and regulatory guidance.
Bonus Funds: On closure, unused Bonuses and Bonus Funds will generally be cancelled, unless otherwise required by law or regulatory guidance.

Governing Law & Jurisdiction

Applicable law: These Terms, your Account and your use of the Website and Services are governed by the laws of England and Wales, and by the regulatory framework applicable to licensed remote gambling in Great Britain, including the Gambling Act 2005 and UK Gambling Commission requirements.
Complaints process: If you have a complaint, you should first contact customer support via the channels provided on the Website. The Operator will attempt to resolve your complaint internally in a fair and timely manner.
ADR - IBAS: If your complaint relates to a gambling transaction, you are resident in Great Britain, and it remains unresolved after eight weeks from the date you first raised it (or you receive a deadlock letter), you may refer the dispute to the Independent Betting Adjudication Service ("IBAS"), the Operator's appointed ADR provider, via https://ibas-uk.com/.
Court jurisdiction: Subject to ADR arrangements and your mandatory statutory rights, the courts of England and Wales shall have non-exclusive jurisdiction over any disputes arising out of or in connection with these Terms, your Account or the Services.
Non-UK markets: These Terms apply only to Da Vegas at devegas.bet for Players in Great Britain. Other Da Vegas sites, including any operated under an MGA licence for international markets, may be subject to different terms and regulatory regimes.

Contact Information

Customer support: You can contact customer support using the help centre, live chat or contact forms made available on the Website. These tools are the primary channel for queries relating to your Account, Games, payments, bonuses and responsible gambling.
Email and phone: Where email or telephone contact details are displayed in the "Contact Us" or similar section of devegas.bet, you should use those details to reach customer support. Any such details, once provided on the Website, form part of these Terms by reference.
Mailing and legal address: The Operator of Da Vegas for Great Britain is AG Communications Limited, a Malta-based limited company. Its current registered office and postal address for regulatory correspondence are as listed on the UK Gambling Commission's public register under account number 39483 (see https://gamblingcommission.gov.uk/public-register/business/detail/39483).
Regulatory and ADR contacts: For unresolved disputes accepted by ADR, you may contact IBAS at https://ibas-uk.com/. For information about self-exclusion across UK-licensed operators, you may visit GAMSTOP at https://gamstop.co.uk/.